These Terms of Service (“Terms”) govern your use of the Adept IT Solutions client onboarding portal (“Portal”). By accessing or using the Portal you agree to be bound by these Terms on behalf of the organisation you represent.
The Portal is operated by Adept IT Solutions(ABN 92 603 162 607), an Australian business providing managed IT services. References to “Adept IT”, “we”, “us”, or “our” in these Terms refer to Adept IT Solutions.
Email: support@adept-it.com.auThe Portal is a private, invitation-only tool used exclusively by organisations that have entered into a managed services agreement with Adept IT Solutions. Access is granted via a single-use code issued by Adept IT Solutions. The Portal is not a public-facing service and is not intended for general use.
The Portal is used to collect onboarding information from new and existing clients, which Adept IT Solutions uses to provision services, set up accounts in its systems, and initiate the onboarding process.
You agree to use the Portal only for its intended purpose. You must not:
Adept IT Solutions reserves the right to suspend or revoke access to the Portal at any time, without notice, if it reasonably believes these Terms have been breached.
You are responsible for the accuracy and completeness of the information you submit through the Portal. Adept IT Solutions relies on this information to provision services correctly. Inaccurate information may delay your onboarding or result in services being configured incorrectly. Adept IT Solutions is not liable for any loss arising from inaccurate information submitted by you.
All content, design, software, and technology forming part of the Portal is owned by or licensed to Adept IT Solutions and is protected by Australian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Portal solely for the purpose described in clause 2.
No part of the Portal may be copied, reproduced, modified, distributed, or reverse-engineered without the prior written consent of Adept IT Solutions.
Information you submit through the Portal (your company data, IT environment details, etc.) remains your property. You grant Adept IT Solutions a licence to use that information to provide the services described in your managed services agreement.
Adept IT Solutions does not guarantee that the Portal will be available at all times or free from errors. We may take the Portal offline for maintenance or updates with or without notice. We are not liable for any loss arising from unavailability of the Portal.
The Portal itself is provided at no separate charge. It is an operational tool provided to clients under their managed services agreement with Adept IT Solutions. Any disputes about fees or charges relate to that agreement and are governed by its terms, not these Terms.
To the maximum extent permitted by law (including the Australian Consumer Law), Adept IT Solutions’ liability for any claim arising out of or related to the Portal is limited to the cost of re-supplying the Portal service.
Adept IT Solutions is not liable for any indirect, incidental, consequential, or special loss or damage, including loss of data, loss of profits, or business interruption, arising from your use of or inability to use the Portal.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
Your use of the Portal is also subject to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains what personal information we collect and how we handle it.
The Portal integrates with third-party systems including Autotask (our service management platform) and KQM (our quoting system). Your data is transmitted to these systems as part of the service provisioning process. Adept IT Solutions is not responsible for the availability, accuracy, or conduct of these third-party systems.
Adept IT Solutions may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Portal after updated Terms are posted constitutes acceptance of the revised Terms.
These Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of or in connection with these Terms that cannot be resolved by negotiation will be subject to the exclusive jurisdiction of the courts of New South Wales.
For questions or concerns about these Terms:
Adept IT Solutions (ABN 92 603 162 607)